ISANA Online FAQs

Online Event

Please click on the below image to view an introduction to the online platform, through which you will participate in the conference.

Online or ‘virtual’ events make it easier for you to meet, communicate, learn, and connect; even when you’re unable to come together physically. You are able to join in with others from right around the world – it’s likely that you’ll engage with a whole new global audience of industry colleagues.

Online conferences give you the chance to participate in professional development and education ‘remotely’, share research and knowledge, gain value for your membership, and engage with industry providers in a new, innovative and convenient environment.

As an added bonus – there are no travel and accommodation expenses when meeting remotely, meaning the carbon footprint is reduced!

You will be given a unique log-in to access the conference online, so you can enjoy presentations and networking from the comfort of your office or home.

Online or ‘virtual’ events can feature a range of presentation session formats and networking options. Most will include keynote presentations, award presentations, breakout sessions, express oral presentations, and workshops. Typically there will also be live moderated ‘question and answer’ sessions (Q&A).

Some conference sessions will be live where you need to be sitting viewing at the time it’s being presented. Other content may be pre-recorded and able to be viewed ‘on-demand’ – this enables you to view the presentations at your leisure over a prescribed period of time. Most conferences will feature a combination of these options.

Time will be allocated for networking online with other delegates and to explore the exhibition and engage directly with industry suppliers.

  • Removal of the significant barrier of travel and accommodation expenses.
  • Allowing event participants to participate remotely will reduce the carbon footprint, helping the environment.
  • Pre-recorded content allows attendees to visit the event while not being absent at home or work.
  • Access to online materials post the event. For example recorded sessions will enhance the exchange of knowledge and author & audience contact, during and after the conference.

Yes, you can! When you commence a sponsor or exhibitor meeting, you will be asked if you wish to enable/turn off the recording function. If both parties give consent for the meeting to be recorded you will be permitted to ‘enable recording’ and can also download your conversation afterwards.

Software & Troubleshooting FAQ'S

If you will be participating in the conference from within your workplace, you will need to ensure that your workplace firewall does not block access to the streaming platforms of the sessions and networking functions. You should check access with your IT department as early as possible as it may take a few days or weeks for your request to be processed.

Below is a list of all the streaming platforms that will be used during the online conference. Your IT department will need to Allowlist’ these programs to enable you to access the online events.

*These are not weblinks and cannot be tested through pasting them into an internet browser

  • AirCast
    • livefeed.aircastcdn.com
    • studio.aircastcdn.com
    • hls.aircastcdn.com
    • live.aircastcdn.com
  • Vimeo
    • player.vimeo.com/log
    • player.vimeo.com/crossdomain.xml
    • av.vimeo.com/crossdomain.xml
    • vimeocdn.com/p/2.1.18/js/player.js
    • vimeocdn.com
    • vimeocdn.com/p/2.1.18/css/player.css
    • player.vimeo.com/play_redirect
    • player.vimeo.com/video/<VIDEO_ID>
  •  Twilio
    • The IP addresses used for Twilio REST APIs are highly dynamic, and span a large range, so it’s impractical to list each of them. Instead we recommend you allow all outbound HTTPS traffic to any *.twilio.com subdomain
  • Vonage
    • https://prov.vonage.com
    • https://ztp.polycom.com
    • https://provisioning.e-connecting.net

Please note: If you are accessing the platform using Google Chrome, then you should experience no issues gaining access to the online conference portal from within your workplace. If the above sites are not allowlisted, then your organisation may block access to the streamed presentations and conference sessions and you will not be able to watch any of the sessions.

If you have any concerns about accessing the online conference portal, please email mail@conferencedesign.com.au

You will not need to download specific software to participate in the event.

We’ll send you a web-link prior to the commencement of the event which gives you access to our online conference system called OnAIR, which is where you’ll watch and participate in the conference.

OnAIR:

  • Works most effectively when using the Google Chrome internet browser.
  • Integrates with Zoom which is fully embedded in a personal and secured environment.
  • Provides full online support before and during the event for attendees, speakers, session chairs and exhibitors.

It is recommended for optimal use of the platform to access the OnAIR portal on a desktop computer or laptop and in Google Chrome.

Click the below image to install Chrome.

You will not need to download specific software to participate in the event. You will be provided with a web-link prior to the commencement of the event to our online conference system called OnAIR.

OnAIR:

  • Designed to be accessed using Google Chrome as the internet browser.
  • Works most effectively on desktop computer or laptop.
  • Provides full online support before and during the event for attendees, speakers, session chairs and exhibitors.
Log out, clear your browser history, cookies and cache and log back in. If you are having other connection problems, please use the Live Tech Support icon to ask for assistance (red icon on top right corner).

Go back to the timeline and come back into the session again. If the issue still continues, open a ‘back-up stream’ of the AIRCast session at the bottom left corner of the video and select “Audio/Video Issues?”.

If you are using a laptop, we recommend setting your screen resolution settings to 100% as opposed to 125%. This will fix this problem.

Technical Support FAQ'S

This will refresh the portal data and can fix many issues such as:

  • Profile picture not updating
  • Sessions not working or showing an incorrect video
  • Changes made to the timeline that aren’t displaying for the attendee
  • Audio/video issues.

This is generally one of the first steps you should follow if you are experiencing technical difficulties.

Click the below image to enlarge.

Open the page inspector in your browser.

This can be done by:

  • Right-clicking on the page and selecting inspect
  • Pressing F12
  • Pressing Ctrl + Shift + I

A window will open in your browser.

Right-click on the refresh button, found to the left of the URL bar, and select Empty Cache and Hard Reload.

Click the below image to enlarge.

To check these settings have been allowed:

  • Right-click on the padlock icon in the URL bar.
  • Make sure the Microphone and Camera are both set to allow.
  • Changing these will block your browser from using these devices.
  • Clicking on Site Permissions bring you to the full Site Permissions page for the Chrome browser.

Click the below images to enlarge.

Click on the lock icon in the URL bar and then click cookies.

Then in the blocked section allow cookies relating to the OnAIR portal to allow the session to run.

Click the below images to enlarge.

To check this:

  • Right click on the speaker icon (lower right corner).
  • Select open volume mixer.

If there is a dropdown arrow on the device option, it means their computer is using multiple audio devices and the sound might be going through a different device.

 

 

 

 

To disable the other devices right click on the speaker icon again and select open sound settings. In the sound settings select manage sound devices.

Select any device not in use and disable them. Then, close the portal and then re-open it.

Click images to enlarge.

Click images to enlarge.

To check what extensions are currently running in Google Chrome:

  • Select the icon in the top right that looks like three vertical dots.
  • Select More Tools.
  • Select Extensions.

 

 

 

 

 

 

 

In this window, you can check which apps and extensions are currently running in an attendee’s browser.
Certain apps and extensions can block the OnAIR portal and cause issues with video/audio/connecting to sessions (such as ad blockers, pop up blockers, etc.).
Extensions and apps can be turned off by selecting the blue slider icon in the bottom right corner of each app/extension.

 

 

 

 

Registration FAQ'S

To join us for ISANA 2021, you will need to register your attendance through the Registration Portal. Once you have registered you will receive a confirmation email to let you know you have successfully registered.

Your login details will be sent to you approximately one (1) week prior to the event. Please check your junk folder if you do not receive the access email.

If you do not receive the email, please contact mail@conferencedesign.com.au to have it re-sent to you.

No. All payments need to be received to Conference Design before the online portal link will be sent to you. Full payment of your registration fee is due within 14 days of submitting your registration for the event.

Program

During sessions, there is a Question & Answer (Q&A) function where you are able to ask presenters questions by typing in the text field.

At the end of each concurrent session stream, there will be a Q&A session for all speakers if the presentation has not run over time.

Questions posted during the session will be moderated by the session chairperson. Only the session chair and presenters will be able to speak or be seen.

Following the sessions, you will have the option to contact the presenter/s through the ‘Meeting Hub’ – which is like an online meeting room – with further questions.

The committee considers all Australasian time zones and those of other regions where delegates will be based when creating the program. To check your timezone please click here.

You will be able to change the timezone in the online conference portal, so that session times reflect your timezone.

Networking functions will be featured as part of most online events and these are conducted in ‘real-time’ for conversation, brainstorming and networking.

What if I have a question that was not answered here?

If you have other questions that have not been answered, please contact mail@conferencedesign.com.au and one of our team members will be happy to assist you.

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