Foundations of International Student Advising

Facilitator: Mary Ann Seow

While the growth of international education and international student enrolments has changed the way we provide services to students over the past decade, the principles of effective and accurate student advising remain key to successful student experiences. This session will outline the fundamental elements of effective student advising, and the required knowledge and skills to:

  • Successfully support students
  • Develop and deliver support programs and information
  • Seek out productive networks, and
  • Locate sources of information for professional development.

Areas covered will include working with culturally diverse student cohorts, the role of student advising in dealing with issues and critical incidents, meeting legislative requirements under the National Code, working effectively in the organisation and cultivating volunteer teams. The workshop draws on a number of case studies for participants to analyse and problem-solve. It is suitable for specialised advisers, teachers, administrators and other professional staff who work directly with international students. It is most suitable for people who have fewer than three years experience in international education. The material used in this workshop was developed by Professional International Education Resources. PIER is dedicated to advancing professionalism in international education


Mary Ann Seow is the past National President of ISANA International Education Association in Australia. Mary Ann has been involved in international education since 2000. She has been a member of the ISANA National Council since 2009 and has been actively involved in international education in Australia for over 15 years. She arrived as an international student from Singapore to study at Finders University in Adelaide and has worked in the higher education sector in a variety of roles. These have included industrial relations, human resource management, academic teaching and research, international student services and corporate training. Her passion lies in working in the international education sector and collaborating with agencies, student groups and peers to assist and support international students and to advance research in international education.

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