Facilitator: Mary Ann Seow
A critical incident involving a student is distressing for families, friends and staff. The effective management of any critical incident is important. Not only is it important to assist and support affected parties, it is also important to ensure that the situation is not worsened through mismanagement.
This workshop is designed to for those that work with students at any level. It deals with the practical issues of preparation, planning of policy and dealing with actual critical incidents. The half-day session aims to give you the resources and knowledge to devise or revise policy and procedural guidelines for a critical incident.
Mary Ann Seow is the past National President of ISANA International Education Association in Australia. Mary Ann has been involved in international education since 2000. She has been a member of the ISANA National Council since 2009 and has been actively involved in international education in Australia for over 15 years. She arrived as an international student from Singapore to study at Finders University in Adelaide and has worked in the higher education sector in a variety of roles. These have included industrial relations, human resource management, academic teaching and research, international student services and corporate training. Her passion lies in working in the international education sector and collaborating with agencies, student groups and peers to assist and support international students and to advance research in international education.